FREQUENTLY ASKED QUESTIONS
Here’s how it all works: you place an order, we process it, then we ship!
Ordering only takes a few seconds. Processing takes 1 to 3 business days (orders begin processing the next business day). Then our shipping carrier takes it from there.
Currently, Hankets does not offer returns or exchanges on any products. Orders cannot be cancelled or changed once they have been placed. Upon arrival, if there are any damages to your item(s) or you do not receive the correct items, contact us at firstname.lastname@example.org within 48 hours of receiving your package so we can resolve the issue as quickly as possible to receive a return authorization. All damaged or incorrect orders must be shipped back within one week of receiving the return authorization from our team.
Not to worry! Be sure to subscribe on the product page to be the notified when it has been restocked!.
We now have the option to shop in the currency of your preference on our website. Simply go to the top right hand side of the screen, and choose your currency! You can now shop in USD, CAD, AUD, GBP and EUR.
We're so sorry about that! While we do our very best to insure this never happens, if you do receive a damaged suit or have a manufacturing fault occur, please contact us immediately at email@example.com and we will do our best to resolve this ASAP!
If you received a product different from the one that you ordered, we’re so sorry about that! Please contact us as soon as possible at firstname.lastname@example.org and we’ll be sure to get you the items you ordered!
Not to worry! Don’t hesitate to reach out to us at via DM, Chat or Email at email@example.com for additional questions and concerns.